Careers at Helix Benefit Solutions
Interested in joining the Helix team? We’re always excited to connect with people who are passionate about helping businesses and their employees succeed.
About Helix Benefit Solutions
Helix Benefit Solutions is redefining the benefits industry through modern, intuitive technology that streamlines and simplifies benefits management. Our mission is to deliver a seamless benefits experience using customizable, scalable solutions powered by intelligent automation. We empower businesses to enhance engagement, improve operational efficiency, and stay ahead in a rapidly evolving industry. As our clients grow, our tools grow with them—flexible, innovative, and designed for the future.
Current Opportunities
Service Manager, Consumer Driven Benefits
Position Summary
We are seeking a dedicated and knowledgeable Service Manager to lead the onboarding of new, small & mid-market clients and provide exceptional day-to-day service to both clients and participants. This role is ideal for someone with a strong background in Consumer Driven Benefits (CDB) and a passion for delivering accurate, empathetic, and solution-focused support. You will play a key role in shaping the client experience, strengthening relationships, and supporting the development of our growing team.
Key Responsibilities
Lead the onboarding process for new clients, ensuring a smooth, professional, and welcoming experience.
Provide daily support to clients and participants, delivering timely, accurate, and empathetic responses.
Partner with internal teams to provide effective solutions and enrich the overall service experience.
Identify opportunities to improve operational efficiency, elevate client satisfaction, and deepen client relationships.
Serve as a mentor and subject matter expert to new team members, supporting their growth and success.
Qualifications
Proven experience working with Consumer Driven Benefits programs.
Strong understanding of Health Savings Accounts, Health Care FSAs, and Dependent Care FSAs.
Working knowledge of Health Reimbursement Arrangements, Commuter Benefits, and Lifestyle Accounts.
Familiarity with COBRA and Direct Bill administration
Proficiency with Microsoft 365 applications.
Excellent written and verbal communication skills.
Inquisitive mindset with a genuine desire to support clients and participants.
Ability to manage multiple priorities in a fast‑paced environment.
Preferred Attributes
A customer‑first mindset with a proactive, solution‑oriented approach.
Strong attention to detail and exceptional organizational skills.
A collaborative team player who takes initiative and contributes to collective success.
Benefits
Individual Coverage HRA
Health Savings Account
401(k)
Paid holidays and paid time off
Potential for a hybrid work schedule following the initial training period