Debit Benefits Card

Let's get started with your Visa® Debit Benefits Card!

Getting Started

Congratulations!  You should have received your new benefits card.  Now what?

Follow the instructions in your card mailer or the sticker on your card to activate your benefits card.

ONE

Activate your Visa® Debit Benefits Card. You can activate your debit card by calling the card activation line at 877.315.3483 and select Option 1.

  • Although it is not required, you also have the option to create a PIN # for the card. You can create your pin by dialing the number above and selecting Option 2. 

TWO

Set up your digital wallet. Register your card on Apple Pay or Samsung Pay to complete transactions using the digital wallet.  For more information on the features, security, and how to use, go to:

THREE

Read the Cardholder Agreement that came with your benefits card. The Helix Visa® Debit Benefits Card is issued by UMB Bank, n.a. pursuant to a license from Visa U.S.A. Inc.

FAQs

  • Your card can be used for eligible expenses under IRS or Employer Plan guidelines at entities such as:

    • Hospitals and Medical Laboratories

    • Physician and Dental Offices

    • Pharmacies 

    • Hearing and Vision Care Providers

    • IIAS Approved Grocery or Retail Stores 

    • Amazon (for eligible medical expenses)

    • Transit and Parking Agencies 

  • Your card should arrive within 1-2 weeks from the time it was requested.  If it has been longer than 2 weeks, please log into your account at helix.elevateaccounts.com to request a new card.  You may also call 303-547-9533.

  • Please report your card as lost or stolen by logging into your account at helix.elevateaccounts.com.  You will see this option on the card page.  The card will be closed, card transactions will be reviewed, and a new card will be requested.

  • Sometimes merchant names appear in your transaction activity with a name that differs from the one with which you are familiar. Review the amount of the transaction and the activity from other authorized persons on your benefits account. If the transaction is still unrecognizable, please call the Customer Service number on the back of your card or fill out this form to dispute the transaction.

  • There could be several reasons why your card declined, some of which are listed below. If you need additional assistance, please call the Customer Service number on the back of your card.

    • The card is not activated.

    • The balance is insufficient for the transaction being attempted.

    • Type of merchant is not allowed (i.e., restaurant).

    • The merchant may be allowed but the item being purchased may not be allowed (i.e., purchasing toys at a discount store such as Target or Walmart).

    • The card was used before the benefit plan became available (i.e., card was received on 12/15/2021 but the benefit plan does not start until 1/1/2022).

    • A card other than the benefits card was used by mistake.

    • If a PIN was selected and used for the transaction, an incorrect PIN could have been entered in error.

    • Some self-checkout terminals are not updated, and you may need to make your transaction at a regular checkout.

    Small businesses don’t always have updated payment terminals that specifically identify healthcare items.

  • Log into the user portal at helix.elevateaccounts.com to see your benefit information and card details.

  • The digital wallet is currently supported on Apple Pay® and Samsung Pay. Google Pay™ is not currently available.

  • If you have attempted to add your card to your digital wallet and have been told to contact your card issuer, please contact Customer Service at 303-547-9533.

  • You can set or change the PIN # for your benefits card by calling 877.315.3483 and select Option 2.

  • If the fraudulent activity is a card swipe, please fill out this form and we'll get the process started. The card vendor may reach out to you directly for more information. If you suspect other fraudulent activity on your account, please reach out to our Customer Service team at 303-547-9533.